Your reservation constitutes a purchase contract for one of our products, confirms the acceptance of all the conditions set out below. Please note that before making your reservation, you are required to carefully read the following terms and conditions.
Our general conditions of sale refer to decrees 94-490 of June 15, 1994 taken in application of article 31 of law 92-645 of July 31, 1992 relating to the Moroccan law setting the conditions for the exercise of activities relating to the 'organization and sale of trips or stays.
Moroccan courts have sole jurisdiction in the event of a dispute.
The reservation of one of our tours, excursions, stays or weekends implies acceptance of our general conditions of sale. The reservation is only confirmed upon receipt of a deposit payment.
The balance of the stay must be paid no later than 4 weeks before arrival, failing which, the registration may be automatically canceled.
Following a confirmed and paid reservation, Maroc Experiences Tours sends documents relating to the service by e-mail to the e-mail address indicated by the customer at the time of booking.
By "Swift" bank transfer to our bank account (details on request)
By cash: Maroc Experiences Tours
accepts payment in cash directly from the Marrakech Agency.
Any cancellation by the customer must be made by phone or email and will be effective on the date the letter is sent.
TRAVEL CLUB EVASIONwill collect cancellation fees in all cases of cancellation of a reservation made at the request of a client and this, whatever the reason, including the occurrence and / or apprehension of political unrest, acts of terrorism, natural disaster, personal reasons, etc.
The following cancellation fees will be applicable for any cancellation occurring before the arrival date:
More than 45 days before arrival: 10% of the total price including VAT of the trip.
From 31 to 45 days before arrival: 20% of the total price including VAT of the trip.
From 16 to 30 days before arrival: 30% of the total price including VAT of the trip.
From 8 to 15 days before arrival: 50% of the total price including VAT of the trip.
7 days or less before arrival: 100% of the total price including VAT of the trip. No cancellation, modification or refund is possible.
All types of accommodation are classified according to Moroccan standards. The standards used to establish the rankings are sometimes lower than the North American & European standards. All types of accommodation are subject to availability and are confirmed at the time of booking, they may be replaced by others of a similar category. Only hoteliers of all types of accommodation are responsible for allocating rooms according to the category booked.
Maroc Experiences Tours cannot guarantee to honor special requests such as location of rooms, adjoining and communicating rooms, bed type preferences, 2 beds, with carpet, although Maroc Experiences Tours does forward requests to hoteliers. all types of accommodation, they do not constitute confirmation. If the passenger wishes, he can once at his destination, change room category at their own expense, depending on the availability and conditions of the hotelier of all types of accommodation.
The customer is responsible for complying with the regulations regarding the number of luggage allowed in our vehicles. However, as space is limited on board coaches, minibuses & 4 x 4, you will be limited to one suitcase and one hand baggage (per person).
The itineraries, visits, accommodation or modes of transport are subject to modifications during the tour and / or package, due to certain special conditions, the tour guide or the local guide or the national guide can decide in all time to make changes or substitutions. His decision is final.
Maroc Experiences Tours declines all responsibility in the event of theft, loss or damage to your luggage and personal effects that may occur during the customer's stay. It is the customer's responsibility and important to take care of your belongings and not to leave anything in the safety deposit boxes, in the vehicles, on a site or in any other place. For any loss, forgetfulness or theft, it is necessary to take the necessary steps on the spot in order to try to recover the effect in question and also the step to be taken in connection with the loss, forgetfulness or theft of passport.
Maroc Experiences Tours disclaims all liability and it is the customer's responsibility to take any steps and to absorb the costs incurred regarding any personal effects lost, forgotten or stolen during your tour and / or package.
Maroc Experiences Tours does not deal with air transport, and as such, our responsibility can not be engaged and no compensation can be requested regardless of the inconvenience caused by the airline.
Any customer who commits to one of our products accepts the conditions and policies of Maroc Experiences Tours. If a client behaves or conducts harmful to other passengers, guides or service providers, and despite a formal warning he persists in his conduct, this client will be automatically expelled from the trip. All costs and losses or damages caused by said conduct will not be reimbursed by Maroc Experiences Tours.
The products of the CLUB VOYAGES ÉVASION site and its content contain elements, for which it is the holder of intellectual property rights. Any use, reproduction and / or modification of the content of this site without the prior authorization of CLUB VOYAGE EVASION is a violation of intellectual property rights and may give rise to legal proceedings.
Thoughtful thoughts to your inbox